My Hit Counters

in CRMLS ExtrasMatrix Features & Settings

Matrix's hit counter functionality allows agents to track their clients' activity and interactions with the system. Every visit and click within the client portal is tracked and exposed to the listing agent. Information such as the number of times a listing has been categorized as a Favorite, Possibility, or Discard is made available. The listing hit counter feature can be used to quickly and accurately gauge consumer interest in a new listing.

 

Step 1: Click on My Matrix and select My Listings.

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Step 2: Change the drop down menu to My Hit Counters.

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Hit Counter Categories:

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Client Portals: This column gives the total number of Client Portals the listing has reached through Auto or Direct Email. This counts every time that the listing was viewed through your Client Portal.

Client Views: This counts the total number of times a listing was viewed by a Client as a “Client Full” report. Whenver a non-Agent opens up a listing, this records 1 count.

Client Favorites: This counts the total number of times that a Client has marked the listing as a Favorite. If the Client removes the listing as a Favorite, the count will also be removed.

Client Possibilities: This counts the total number of times that a Client has marked the listing as a Possibility. If the Client removes the listing as a Possibility, the count will also be removed.

Auto Emails: This is the total number of current Auto Emails that found the listing as a result. Every time an Auto Email is created, and the listing comes up as a result, it will record 1 count. If an Auto Email has been discontinued for any reason (deleted, changed search criteria, etc.), then the count is removed.

Prev 14 Day View: This counts the total views from the previous 14 days.

Agent Published: This is the total number of Auto Emails that found the listing as a result, and the Agent has approved through Concierge Mode. Out of all the Auto Emails that found the listing, this counts only when another Agent has approved the listing through Concierge Mode. If the Auto Email has been changed so that the listing is no longer a result or somehow the listing gets rejected, then the count is removed.

Agent Rejected: This is the total number of Auto Emails that found the listing as a result, and the Agent has rejected through Concierge Mode. Out of all the Auto Emails that found the listing, this counts only when another Agent has rejected the listing through Concierge Mode. If the Auto Email has been changed so that the listing is no longer a result or somehow the listing gets approved, then this count is removed.

Agent IDX: A specific listing will increment if someone viewed that listing on the agent's IDX site.

Agent Views: This column gives the total number of views within Matrix. This increases everytime an Agent views the Full display for that listing. This column is re-calculated nightly.

Note: The Hit Counters are not set up to count syndicated listing views, saved searches, or views on our Public Site (www.homeseekers.com). Hit Counters will only count Email and Client Portal activity that occurs within Matrix. 

 

Step 3: Click on the value links to view, email or print a graph of the historical views for a particular listing.

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