If your MLS account is inactive, please contact your Association or Board directly to resolve. Only your Association or Board, not CRMLS, can reactivate your account.

Generally, MLS accounts become disabled because of rules violations. If your account has been disabled, you have likely received numerous emails from CRMLS detailing these violations and the steps needed to correct them. Please check for all emails from the CRMLS Compliance team, including in your spam folder. It is each user’s responsibility to ensure that they check the email address they have on file with CRMLS for warnings, violations, and fines. To reactivate a disabled account, follow the steps outlined by the CRMLS Compliance team in their email correspondence with you.

For information on how to avoid common MLS violations in the future, see this guide.

Make sure to correct the violation to prevent the issuance of additional citations. If the violation was corrected on your behalf by CRMLS Staff, this information will be included within the Citation Notice.

Within 20 calendar days of the date of the Citation Notice, you can either pay the fine assessed or, if you wish to contest the violation and associated citation, submit a Citation Review Request Form online no later than the Citation Review Deadline noted on your Citation Notice. Click here for the Citation Review Request online form.

If the fine is not paid in full nor is a Citation Review Request Form submitted within 20 calendar days of the issuance if the Citation Notice, your access to MLS Services will be suspended. If your access is suspended, the only option for reinstatement is payment in full.

See a general guide on modifying listings in Matrix here.

The steps you take will depend upon which status the listing is being changed to.

The first steps will be the same: After logging into Matrix, click the Add/Edit tab. In the Quick Modify drop-down menu, select the listing you want to update. (You can also type the MLS# in the MLS# field and click Edit.) Under the Select Form section, you will see options to change the listing status to Active, Active Under Contract, Pending, Sold, Hold, and Withdrawn.

Click the status you want. From here, you will see a variety of fields that you need to complete, depending on which status you selected. Fill out as many fields as possible. Required fields are highlighted in yellow. When you are done entering required fields, click Submit Listing.

Note: Only an office manager or broker has the option to view or cancel a listing.

See a general guide on modifying listings in Matrix here.

The steps are as follows: After logging into Matrix, click the Add/Edit tab. In the Quick Modify drop-down menu, select the listing you want to update. (You can also type the MLS# in the MLS# field and click Edit.)

On the Modify Listing screen, under the Select Form section, click Residential. From here, you can update relevant information, including the price. The listing’s price will appear under the Basics tab, inside the Listing Information section, in the List Price field.

On the Matrix login screen, scroll down until you see the link labeled Forgot Password. Click Forgot Password and enter your SAFEMLS User ID. Follow the steps from there to reset your password.

If all else fails and you still can’t reset your password, contact CRMLS Customer Care to verify your identity and get your password reset by CRMLS.

See this guide on activating auto emails for screenshots of what steps to take.

After logging into Matrix, click the My Matrix tab, then the Auto Emails link. Locate the auto email you want to edit. Click the triangle next to the auto email to display options. (If you have a large number of auto emails, you can make your search easier by filtering them with the Choose a filter drop-down menu.) Click Criteria to update your Saved Search criteria. Review and modify the search criteria used to generate the auto email; when finished, click Save.

Verify that the Contact selected in the drop-down list is correct, as well as the CC: field. If desired, check the box to BCC me a copy of all emails. Then, edit the email Subject and Message if desired, and click on Enabled to enable the auto email. Click Save to complete.

(Note: if your auto email returns more than 250 listings, the email will be disabled. To re-enable, narrow your search criteria and re-activate the auto email. If necessary, you can set up multiple saved searches for a single client.)

See a guide to adding and modifying open houses here.

The guide’s steps are as follows: After logging into Matrix, click on the Add/Edit tab. Under the Quick Modify drop-down menu, select the listing to which you want to add an open house. (You can also type the MLS # in the MLS # field and click Edit.) On the Modify Listing screen, click Open House. Enter the Date, Time, and other fields as desired. Click Submit Listing to complete your entry.