This guide covers how to select/delete photos from listings and add concession information before changing the listing to Sold.
Photo Rules
Per Rule 11.8 of the CRMLS Rules and Regulations, after a listing changes to a finalized status, it is prohibited to remove any of the listing’s historical data, including photographs, from the MLS.
If a Listing Agent desires, they may request that either their local Association or CRMLS updates the listing to “Internet: NO,” which will prevent third-party sites from repulling the listing photos. However, the Association and CRMLS cannot guarantee that third-party sites will remove all historical photos previously sent out over the internet.
If your client wishes, it is permissible to remove all but one photo, but that photo must include a substantial portion of the exterior of the property before changing the listing to a finalized status (Sold, Cancelled, or Expired).
Click the links below to skip to your MLS system.
Click here for Flex
Click here for Matrix
Click here for Paragon
FlexMLS
- From the Menu, click on My Listings in the Search section.
- From the List view, click the down arrow next to the MLS ID, and select Edit Listing.
- Go to the Media section and click on the Photos
- Select the photos to delete. To save time, click Select All, and then uncheck the photo you want to keep.
- Click Delete Selected. A dialog box will appear asking you to confirm whether you want to delete the selected items. Click Continue.
- Click Return to edit your listing in the top right corner.
- To update the listing status, scroll down to the Status section and click Close Listing.
Note: Active listings must go into Pending status before you change the status to Closed/Sold.
- Complete all required and relevant fields, including the Concessions at Close fields.
If you are unfamiliar with the Concessions at Close fields, please read this FAQ:
What new concession information will be recorded at the Close of a transaction?
Although concession information has always been required and recorded at Close, as of 8/13/24, CRMLS will require a category breakdown of how the seller concession amount was used. The following required concession fields will be added at the Close of a transaction:
- Closing Costs (escrow and title fees)
- Property Improvements (repairs and upgrades)
- Financing Costs (loan origination and discount points)
- Buyer Broker Fee (amount the seller paid directly to the buyer’s broker)
- Other
Note: For definitions of each field, click the (?) icon to the right of each field name.
- Once all required fields are added, click Save to successfully change your listing to the Sold status.
Note: All required fields are noted with a red asterisk (*).
Matrix
- Go to the Add/Edit tab, enter your listing ID number in the Quick Modify box, and click Edit.
- Scroll down and click on Manage Photos.
- Select the photos to delete. To save time, click Select All, and then uncheck the photo you want to keep.
- Click Delete Checked at the bottom. A dialog box will pop up asking you to confirm that you want to delete the selected items. Click OK.
- Click Certify and Save.
- To update the status, click on Change to Sold.
- Complete all required and relevant fields, including the Concessions at Close fields.
If you are unfamiliar with the Concessions at Close fields, please read this FAQ:
What new concession information will be recorded at the Close of a transaction?
Although concession information has always been required and recorded at Close, as of 8/13/24, CRMLS will require a category breakdown of how the seller concession amount was used. The following required concession fields will be added at the Close of a transaction:
- Closing Costs (escrow and title fees)
- Property Improvements (repairs and upgrades)
- Financing Costs (loan origination and discount points)
- Buyer Broker Fee (amount the seller paid directly to the buyer’s broker)
- Other
Note: For definitions of each field, click the (?) icon to the right of each field name.
- Once all relevant fields have been entered, click Submit Listing.
Paragon
- Go to the Listings on the Home Page. Under Maintain, click on Listings.
- Your listings will appear on this page. Click Select an Action to the right of the listing you want to update, then select Picture Administration.
- Select the photos to delete. To save time, click Select All, and then uncheck the photo you want to keep.
- Click Delete at the top of the page.
- A pop-up will appear asking you to confirm that you want to proceed and permanently delete the selected photo(s). Click Delete Photo.
- Click Close in the upper right corner to exit the Picture Administration section.
- From the Listings page, click Select an Action, and then select Sold/Closed.
- Complete all required and relevant fields, including the Concessions at Close fields.
If you are unfamiliar with the Concessions at Close fields, please read this FAQ:
What new concession information will be recorded at the Close of a transaction?
Although concession information has always been required and recorded at Close, as of 8/13/24, CRMLS will require a category breakdown of how the seller concession amount was used. The following required concession fields will be added at the Close of a transaction:
- Closing Costs (escrow and title fees)
- Property Improvements (repairs and upgrades)
- Financing Costs (loan origination and discount points)
- Buyer Broker Fee (amount the seller paid directly to the buyer’s broker)
- Other Costs
Note: For definitions of each field, click the (?) icon to the right of each field name.
Once all relevant fields are entered, click Save Listing.