The latest updates for REcenterhub focus on the brand-new AOR Center, which improves functionality, security, and user experience for Association/Board staff.
AOR Center
Messages/Alerts
Configure system messages and alerts for specific user classes so specific members receive the most pertinent information, such as events, policy changes, or important deadlines. You may also send tailored alerts based on certain member activity.
To start, go to the AOR Center > Messages tab to review, search, or sort your existing messages and create new ones.
- New System Message Bell icon, located at the top right of the screen
- Click on the Bell to view all System Messages and/or Mark as Read
- New messages will display as a banner along the top
- Locate specific messages using the “Search by message text” box
- Click on the column headers to sort
- From the Actions column:
- Click the pencil icon to edit the message details
- Click the trash icon to delete
- Click the left arrow icon to mark it as unread and revert to new
To create a new message, click New Message
- Select the Message Type
- Informational messages (general messages and news) will be displayed with a blue banner
- Notice messages (announcements, events, rebranding, PSA, etc.) will be displayed with a green banner
- Enter your Message (5-300 characters, no HTML)
- Add an optional URL, if desired
- If included, a “More Information” button will appear in the banner
- Select the Expiration Date and Time
- Click Create Message
The new message banner will display until the expiration date. Members can dismiss the banner by clicking the X to close it or marking it as a read from the System Message view.
Member Insights
Quickly create, review, search, and sort support tickets or send messages to support departments directly from the AOR Center. This streamlines support between Association Executives and the CRMLS Compliance or Customer Care departments.
From the Member Insights tab you can review your existing tickets and create new ones.
- Review tickets going back to 7/16/2024
- Customer Care (support) and Compliance tickets created before 7/16/2024 can be viewed by clicking the Member Insights tile in your dashboard apps
- Search for specific tickets using the “Search by title or body text” box
- Click on the column headers to sort
- From the Actions column, click on the eye icon to view the ticket details.
To create a new ticket, click on New Support Ticket.
Enter a Subject and Description (500 characters max) and click Create Ticket to submit.
You can also send a priority-flagged message directly from the AOR Center to our Compliance or Customer Care Department without re-authenticating.
To begin, select Message Support Now.
- Enter your first name, last name, and confirm your name is correct
- Enter your email address (associated with your MLS User ID) and then your User ID
- Select if your inquiry is for Compliance or Customer Support
- Answer any additional contextual prompts
- Enter your message
- Include an optional attachment
- When finished, click the arrow to send
Click the trash icon to delete your message and/or click the dash icon to minimize the chat.
Note: The message history will be lost when the conversation is deleted.
Note: Future enhancements to the new Member Insights tab will incorporate Compliance and Support tickets, eventually replacing the Member Insights application.
Articles
Add articles to the REcenterhub Article Carousel to share updates, news, and important information.
The Articles tab features current and former articles.
- Search for specific articles using the “Search by title” box
- Click on the column headers to sort
- From the Actions column, click the pencil icon to edit an article; click the trash icon to delete it.
To create a new article, select New Article.
- Add the Title, Author/Byline, Publish On Date/Time and Expires On Date/Time
- Titles must contain a minimum of 5 characters
- To add the article to the REcenterhub Article Carousel:
- Enter the Publish On Date/Time and Expires On Date/Time
- Upload a Carousel Image
Note: The optimal image file types are .jpg or .png with a resolution size of 384×192)
- Enter the information in the Article Body (limit 1000 characters)
- When finished, select Create Article to schedule or publish on the REcenterhub article carousel
Resource Materials
Access your password-protected CRMLS Association Resource Materials and the CRMLS Association Resource Center Support Page directly from the AOR Center.
To access Association resource materials, go to the Resource Materials tab, click on CRMLS Association Resource Materials, and enter your password when prompted. Your access will stay open until you clear your browser history or the password has changed.
Note: This password is case-sensitive and will change quarterly.
This is where you’ll find contact information, meeting minutes, and more for the Association executives and staff. Click Read More on any section to open it in a new browser tab.
To return to the Resource Materials page, simply click your browser’s back arrow or select the REcenterhub tab, when applicable.
To access support, click on the CRMLS Association Resource Center Page image to open a new tab leading to go.CRMLS.org.
From there, access your information and documents as usual.
Click here to access the Association Resource Center from this guide.